FAQ

• What payment methods do you accept?
  We accept major credit cards (Visa, Mastercard, Amex) and PayPal.
• Is my personal and payment information secure?
  Yes, our website uses SSL encryption to ensure your data is protected.

• What are your shipping options?
  We offer standard shipping.
• How long does shipping take?
  Our shipping times vary due to factors outside of our control, such as weather conditions and carrier delays.
• Can I track my order?
  Yes, you'll receive tracking information via email once your order ships.

• Can I return or exchange an item?
  Yes, within [time frame, e.g., 30 days] of delivery. See our return policy for details.
• How do I initiate a return or exchange?
  Contact our customer service team via email at info@elysor.store.
• Will I receive a full refund?
  Refunds will be issued in the original payment method, minus any shipping costs.

• What materials are used in your products?
  Please see individual product descriptions for materials and care instructions.
• How do I choose the right size?
  Refer to our size chart, available on each product page.

• What if I receive a damaged or defective product?
  We apologize if you receive a damaged or defective item. Please contact our customer service team at info@elysor.store within [time frame, e.g., 7 days] of delivery. We'll be happy to assist you with a replacement, refund, or store credit, depending on the situation. Please provide a photo of the damaged or defective item, as well as your order number.

• How do I contact customer service?
  Email us at info@elysor.store. We are available 24 hours a day.